Important Notice
As technology advances, so do scams and cybersecurity challenges. Fraudsters are becoming more and more creative finding opportunities in our high-tech world.
Please be alert to the risk of being targeted by scammers online, by text or phone.
What to watch for
Scammers continuously update their tactics, but always with the objective of tricking you to click on a link or open an attachment. The fraudulent scenario may:
- Alert you to suspicious activity or suspected fraud
- Refer to a problem with your account or a transaction
- Ask you to confirm personal information
- Offer tech support
- Instruct you to click on a link to make a payment for a service
If someone texts, calls or emails you claiming to be from the credit union, or a company you know, and asks for private information, do not respond. As your financial institution, we will never ask for this information. Scammers might ask you to verify or provide
- An account number or transaction
- PIN, user name, password or passcode, or some other sensitive data
- Date of birth
- Social Security number
What to do
To avoid being tricked into giving a scammer money
- Never share account numbers, PINs, passwords, access codes or sensitive data with someone who contacts you unexpectedly; your financial institution will never ask for this information
- Don’t click on links or images in unsolicited emails or texts
- Always remember if something doesn’t feel right, you can stop
Then, contact HEBFCU directly at our published number (210) 938-7850, to inquire about anything dealing with your accounts. When you initiate contact with us, you can be sure you are working with the credit union.
H-E-B Federal Credit Union is committed to helping you keep your information safe and secure. You can help us by using these best practices and staying informed.